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How To Make The Switch

Porting FAQs

Make the Switch


Number Portability Description

Number Portability (NP) is the process which allows a subscriber to change service while retaining an existing phone number.


Number Portability FAQ

 How often can I port my number?

    • Subscribers can only port their number once every sixty calendar days (two months).


  • How long would it take to port?
    • Mobile number (single #) – One working day
    • Mobile number (group) – Two working days


  • What is required for porting?
    • Active SIM
    • Signed porting request form
    • Form of photo identification: a) National ID Card, b) Driving Permit and c) Passport
    • Validation/Proof of ownership: SMS, IVR (fixed numbers)


  • Note: In addition to the above, a copy of latest bill or a printout of the subscriber details are required for Postpaid accounts


  • What happens to my credit?
    • Subscribers will lose any unused credit after porting. Voicemail messages will also be removed.


  • What happens if I have an outstanding bill?
    • Postpaid:
      • The porting request can be denied if the subscriber has one or more outstanding bills on the account.
    • Prepaid:
      • Porting will not be canceled if the subscriber has any debt.
      • Subscribers are liable to pay all outstanding balances.


  • Can I port before my contract expires?
    • Yes, however, subscribers must pay the early termination charges.


  • Can I port my mobile number to a fixed account?
    • No. Numbers can only be ported to services of the same type; mobile to mobile, etc..


  •  What happens if I have a business account?
    • If the account contains the name of the authorized signatory (specified on the bill or account) that person shall be authorized to conduct the port as the “Subscriber”.
    • If not, the porting form must be signed by an appropriate legal representative of the organisation and an identity check will be done.


  • What happens if I want to port back?
    • Subscribers can port back within 14 days after porting out. However, the donor now recipient network is not obligated to accept the port in request.
    • If 14 days have passed, the subscriber would have to wait the 60 days before submitting the request.


  • Can someone port on my behalf?
    • Postpaid/Prepaid subscribers can designate an authority for porting in writing however internal checks should still be completed for authentication purposes.

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