BI Intelligence & CVM Analyst

We're Hiring

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What you will be doing:

The Business Intelligence and CVM Analyst will be responsible for supporting the business’s Commercial function, ensuring optimal support in product analysis, testing, proposition support and customer value management through various campaigns roll out.

Key Objectives:

Provide management oversight and assist with the overall strategy, direction, and operations of business development initiatives as well as delivery KPI’s that will serve as key insights and support to our dayto-day operations.
Responsible for customer segmentation and profiling analysis for new products and solutions design and development.
Ownership of CVM product launch and enhancement programs, from initial user testing to marketing
launch briefs and sales training support.
Collaborate with marketing to keep abreast of competitive developments, technology changes and customer feedback, to identify opportunities for improvement and growth.

Your main duties and responsibilities:

Liaise with MIS/BIS teams to inform development of reports and methodology to improve accuracy, value and efficiency.
Review and implement new/improved processes.
Design, develop and implement customer engagement/retention programs to enhance brand loyalty and customer longevity.
Continuously and vigorously analyze data, e.g. customer behavioral data to define retention and churn patterns/trends, and make recommendations to management.
Perform analysis for population targeting and segmentation.
Analysis of KPI reports to ensure all metrics are on track, and to investigate adverse movement.
Run and create scheduled and ad-hoc reporting that informs consumer performance and use to make recommendations for action..
Assist in construction and measurement of in-life/base value management campaigns.

What you will need to succeed in this job

Qualifications:

First Degree in Business, Science, Economics or other quantitative field.
Working knowledge and experience with Lumata.
Experience in Data Mining and Analysis. Proficiency in Microsoft Access and SQL is a plus.

Functional Skills:

SQL knowledge required. Advance Excel skills and analytical tools like Tableau or similar.
Proven ability to design and develop reports that measure performance and quality metrics.
Ability to interpret large set of data into useful information for management.
Able to adapt quickly to create the most insightful analytics for the business need.
Strong communication skills plus ability to interact professionally with management.
Knowledge using Google analytic tool or any other digital tools is a plus.
Ability to multi-task and work in a fast-paced environment while meeting deadlines.
Enjoys working in a collaborative team environment but able to independently manage workload.

Interested persons can send their resumés to:

Email: HR.Suriname@digicelgroup.com

Subject: Vacancy – – BI Intelligence & CVM Analyst