Customer Care Agent

We’re Hiring

_____________________________________

What you’ll be doing:
Provide first call resolution to customers by answering enquiries, resolving queries and complaints via telephone in a professional, courteous and efficient manner.

Your main duties and responsibilities:

• Ensure that customer’ issues are resolved as it relates to handset, products and services, billing, general company information
• Ensure that customers understand product information, and be able to provide additional information to customers as needed
• Escalate problems in accordance with the query resolution procedure dictated by the Customer Care Center
• Maintain Call center database by logging tickets accurately
• Update job knowledge by participating in training and other educational opportunities
• Assist the department with special outbound projects and adhoc requests
• Assist other departments within the company.

What you’ll need to succeed in this job
Qualifications:

• High School Diploma (VWO or HAVO) required
• Proficiency in Microsoft Word and Excel
• Proficiency in both Dutch and English

Functional Skills:

• Excellent interpersonal skills coupled with strong analytical capabilities and a demonstrated systematic approach to problem solving
• The ability to work in a high-pressure environment and to meet tight deadlines.
• The ability to work and learn in a fast paced, dynamic environment, and work well both independently and as a team player
• The ability to prioritize the execution of projects
• Excellent oral and written communication skills.

Interested persons are kindly advised to send your resumés to:
Email: HR.Suriname@digicelgroup.com
Subject: Vacancy – Customer Care Agent