Frequently Asked Questions
Here are some FAQs and responses related to data protection and privacy.
How is my personal information used by Digicel?
How we use your Personal Data depends on the product or service you are using. We use your Personal Data to help us provide you with our products and services in a way that is most useful for you, customised to your needs, preferences, and interests.
What type of personal information do you collect?
We primarily collect information that you provide to us directly or through your interactions with our products and our services.
The information we collect about you and how we collect it, may vary depending on the products and services that you use, how you have used them and how you have interacted with us, or what we have obtained from a third party with permission to share it with us.
To find out more visit the Privacy Notice of the Digicel product or service or visit our page on the summary of our privacy notices.
How do you ensure the security of my personal data?
Digicel has implemented global privacy, security and data governance programs that prioritise the management and handling of data.
We pride ourselves on delivering world class always-available services, and safeguarding our information and the information entrusted to us by our customers. In that regard, we have attained ISO27001 certification on our systems and processes and we endeavour to utilise industry best practices to ensure the confidentiality, integrity and security of all personal data.
Can I control what data is collected about me?
As best as possible, Digicel gives customers autonomy over their data.
This is of course subject to Digicel’s need to process the data further to the terms of our contract with you, our legitimate interests, and legal obligations. Otherwise, we only process your data further to your consent.
Do you use my data for targeted advertising?
We may use your personal data to provide you with our products and services in a manner that is most useful to you, and is customised to your needs and preferences.
To facilitate this, we may advertise special offers and promote particular products and services to you based on your behaviour, preferences and usage.
Where this includes direct marketing, you may manage your preferences and opt out.
What measures do you have in place to prevent cyber attacks and data breaches?
Digicel has taken a proactive approach in its threat protection and mitigation management, and while attacks cannot be wholly prevented, in the event that a breach does occur, we promise full transparency in informing the relevant parties and providing guidance on steps to take to help safeguard personal data.
We pride ourselves on having the highest levels of cyber threat protection and mitigation management in place for the good of the business and our customers. Our ISO 27001 certification - the international standard focused on information security - is testament to the industry leading management systems and practices that we have in place.
Can I access or update my personal information?
Yes. You can make these requests by calling Customer Care for more information or visiting the Privacy Portal.
What is your policy on informing customers about data breaches?
In the event a data breach occurs we promise transparency and we will exercise our incident response and notification procedures in compliance with applicable laws.
You can visit the cookie notice of the relevant app or website for more information.
How do you handle data for minors or children?
We are committed to protecting the privacy of minors and require parental consent before processing their data.
What happens to my data if I terminate my service?
After service termination, we retain your data for a specified period in accordance with applicable legal requirements.
Can I request the deletion of my data?
Yes, you have the right to request the deletion of your data.
Contact our customer care or use the Privacy Portal to submit a data deletion request, and we will process it in accordance with applicable laws.
What safeguards are in place for customer support interactions?
Our customer care interactions are conducted with strict confidentiality measures.
Our agents have access to only the necessary information to assist you, and we regularly train our staff on privacy best practices.
How often do you conduct privacy assessments or audits?
At Digicel, we conduct regular privacy assessments and audits to ensure compliance with data protection regulations.
We are committed to continuously improving our privacy practices and adapting to the ever evolving standards.
What is your policy on data minimisation?
At Digicel, we follow the principle of data minimisation.
We collect only the necessary information for providing our services. Unnecessary data is not retained, contributing to a more privacy-conscious approach.
Do you have a Data Protection Officer (DPO)?
Yes, we have a designated Data Protection Officer responsible for overseeing data protection and privacy matters.
You can contact them with any privacy-related concerns or queries at firstname.lastname@example.org.
Please reach out to us if you have any concerns about your data, your rights, and your choices.
Write To Us
Digicel Group Privacy Team Digicel Headquarters 14 Ocean Boulevard Kingston, CSO Jamaica