November 24th, 2023

Dear Valued Customer,

We do hope this letter finds you well. We are writing to inform you of a Bill statement error that occurred in your bill due for October 2023. This issue was due to a system error while processing your monthly subscription.

To rectify this issue, we ask that you pay your normal monthly subscription fee to avoid additional charges on your November bill. Failure to do so will result in the balance from your October’s Bill carried into your upcoming November’s Bill.

We assure you that the necessary steps have been taken to ensure such discrepancies do not reoccur in the future.

We sincerely apologize for any confusion or inconvenience this may have caused and reassure you this isolated incident does not reflect our commitment to providing transparent and precise billing services to our valued customers.

Please accept our sincerest apologies, should you have any questions or require further clarification regarding this matter, do not hesitate to contact our Customer Service Team at our Call Center by dialing #100, our Retail Store at 300-2500 or BVICustomerExperience@digicelgroup.com.

We are dedicated to resolving this issue promptly and ensuring your complete satisfaction.

We appreciate your understanding and continued trust in our services. Thank you for being a valued customer.

Warm regards,

Mara Samaniego

CEO – Digicel BVI, Ltd.