Wherever You May Roam
Stay Connected Worldwide on Your Next Trip
Roaming in the United States?
All major US carriers have shut down their 2G and 3G networks and roaming cannot be guaranteed with older 2G/3G devices. Find out what you need to know before travelling to the USA.
Roaming in the USACaribbean Roaming Plans for you! Dial *284# to sign up for or activate in the MyDigicel app.
3 Day
Caribbean Plan
$8
3GB
Plan Features
Data
3GB
Incoming Calls
Free
Outgoing Calls
20 Minutes
Available In
7 Day
Caribbean Plan
$16
7GB
Plan Features
Data
7GB
Incoming Calls
Free
Outgoing Calls
30 Minutes
Available In
14 Day
Caribbean Plan
$30
14GB
Plan Features
Data
14GB
Incoming Calls
Free
Outgoing Calls
50 Minutes
Available In
America Roaming Plans for you! Dial *284# to sign up for or activate in the MyDigicel app.
3 Day
America Plan
$20
1GB
Plan Features
Data
1GB
Incoming Calls
Free
Outgoing Calls
10 Minutes
Available In
7 Day
America Plan
$50
3GB
Plan Features
Data
3GB
Incoming Calls
Free
Outgoing Calls
10 Minutes
Available In
30 Day
America Plan
$80
10GB
Plan Features
Data
10GB
Incoming Calls
Free
Outgoing Calls
25 Minutes
Available In
Add-On
America Plan
$20
3GB
Plan Features
Data
3GB
Incoming Calls
Free
Available In
Europe Roaming Plans for you! Dial *284# to sign up for or activate in the MyDigicel app.
3 Day
Europe Plan
$30
1GB
Plan Features
Data
1GB
Incoming Calls
Free
Outgoing Calls
5 Minutes
Available In
7 Day
Europe Plan
$60
3GB
Plan Features
Data
3GB
Incoming Calls
Free
Outgoing Calls
10 Minutes
Available In
30 Day
Europe Plan
$100
10GB
Plan Features
Data
10GB
Incoming Calls
Free
Outgoing Calls
15 Minutes
Available In
Add-On
Europe Plan
$20
2GB
Plan Features
Data
2GB
Incoming Calls
Free
Available In
Europe Roaming Plans for you! Dial *284# to sign up for or activate in the MyDigicel app.
3 Day
Global Plan
$40
0.7GB
Plan Features
Data
0.7GB
Incoming Calls
Free
Outgoing Calls
NA
Available In
7 Day
Global Plan
$70
2GB
Plan Features
Data
2GB
Incoming Calls
Free
Outgoing Calls
NA
Available In
30 Day
Global Plan
$110
6GB
Plan Features
Data
6GB
Incoming Calls
Free
Outgoing Calls
NA
Available In
Add-On
Global Plan
$25
1GB
Plan Features
Data
1GB
Incoming Calls
Free
Available In
No Plan – No Problem
Never miss a beat when you’re away from home with Pay As You Go Roaming. So whether you have a plan or not, stay connected as you travel!
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Roaming Tips
Is my Device 4G or 5G compatible?
How to Enable Data Roaming
How to enable VoLTE on 4G or 5G
Connecting to Digicel or a Roaming Partner Network
How to Access Online Help & Support
Any Questions
We are here to help! Visit our Help Center to learn more.
Can I activate a Roaming Plan prior to my trip?
ROAMING TIPS
CHECK LIST
BEFORE YO GO:
Prepaid Customer
- Top up your phone so you have enough credit to purchase the roaming plan.
- Activate your roaming plan on My Digicel APP or visit our store for roaming support.
Postpaid Customer
- Make sure that you have enough credit limit to be able to buy the roaming plan of your choice.
- If you don’t have credit limit available call #100, 300-1000 or email us and ask for your credit limit to be increased to at least $100.
- Activate your roaming plan on My Digicel App or visit our store for roaming support.
- If you are a Corporate Customer, please request Roaming activation at least 24 hours before you travel.
ONCE YOU ARRIVE:
- Check that your phone is enabled for roaming. Go to Settings/Connections/ Mobile Networks and enable Data Roaming.
- Make sure that you are using the correct Access Point Network (APN). Go to Settings/ Connections/ Mobile Networks and choose Access Point Names. Your APN should say internet.vg, if it does not, add it to the APN.
- Your phone should have the network selection in manual. If it is on automatic, please disable. Go to Settings/Connections/Mobile Networks and choose Network Operators. The phone will display the different operators to connect. Try to connect to one of them until you are able to roam.
- If you are roaming to the USA mainland, use T-Mobile only.
- If you are still unable to connect, turn off the phone and restart it.
IF YOU ARE STILL EXPERIENCING ISSUES:
1. Contact us, dial +1-284-300-3444.
2. While on Wifi contact Ruby (virtual agent) via My Digicel App or our website https://digicelgroup.com/vg
3. For regular customers, email us to: BVICustomerExperience@digicelgroup.com. If you are a business customer you can also contact us at bvisupport@digicelgroup.com
Which is the List of Easy Roaming destinations for Postpaid & Prepaid Consumer?
Postpaid & Prepaid Destinations
Total = 53 Countries
What happens if i dont activate a roaming plan?
You may be able to connect to a network while roaming without a plan however you will be charged at the standard roaming rates.
How can the roaming plans be activated?
The more convenient way is the My Digicel app; you may also dial *284# or visit any of our Stores.
How do I keep track of my usage while im roaming?
Postpaid customers- Use My Digicel App or *284#. Prepaid customers- Use My Digicel App or *284#.