Reliable Home Internet: Make the Move

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Powered by our superfast, Fibre-to-the-Home Network. We deliver more reliability, more entertainment and smarter home solutions. Stream, game, browse and enjoy more of what you love online

With Digicel+ Home Fibre, you can enjoy:

1. Super-Fast Internet Speeds starting at 150 Mbps & Up!

2. More Reliable Connection, so that your internet stays on when it matters most.

3. More Entertainment with Access to Popular Streaming apps like Disney+ and HBO Max

4. Connect Multiple Internet enabled-devices at the same time, without slowing down.

5. SmartHOME solutions including App Access, Cameras, Motion Sensors & More; giving you full control of your home from anywhere.

First Name *

Last Name *

Email *

Phone Number *

Address *

Parish *

Product Type

I Have Read and Agree to the Privacy Policy *

I hereby (i) warrant and represent that I am either the applicant or duly authorized to sign on behalf of the applicant (ii) warrant that the information provided in this application is true and correct (iii) accept the Digicel Mobile Services Agreement (iv) authorise Digicel to use, release or obtain any information relating to my credit to third parties including but not limited to credit bureaus, credit insurers, registries, other companies in the Digicel Group, and other persons with whom I have financial dealings, and as otherwise may be permitted or required by law (v) authorize any person or entity that Digicel contacts in this regard to provide such information as is requested by Digicel (vi) give permission to Digicel to obtain any credit report on my financial position from time to time throughout the duration of my service with Digicel (vii) agree to pay for this postpaid service for a minimum period of eighteen (18) months from the date of signing of this Agreement and (viii) agree to remain liable for all charges incurred to my account inclusive of charges from devices on the account. I also agree that the device that I am connecting to the Digicel service with, has been checked and is compatible and able to access the Digicel network. *

I hereby give consent for the use of my personal data for the purposes of i) processing my registration and application of the Digicel product or service as indicated in the form above and ii) contacting me to provide further information or promote or market Digicel’s products and services. I have read, understood and hereby agree to the Digicel’s Mobile Services Privacy Notice. Digicel’s Mobile Services Privacy Notice. *

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Why Switch to Jamaica's Most Reliable Home Fibre Network?

1

100% Fibre

Fastest "Fibre-to-the Home" Network. Fibre keeps your home better connected; all day, every day.

2

More Reliable Speed

Superfast, Super-Reliable Fibre internet connection for all your needs

3

Best Wi-Fi Experience

Strong and reliable signal in every room of your home

4

Free Movies On Demand

Included at no extra cost with every Digicel+ TV plan

Switching is as easy as 1,2,3

1

Step 1: Verify Your Address

Complete the sign-up form by providing your contact information and verifying the address for the Digicel+ service.

2

Service Confirmation

An agent will contact you within 48 hours to confirm service availability and answer any questions about your Home Fibre plan choice.

3

Deposit & Installation

Sign the Digicel+ agreement form and pay the deposit. A Digicel+ agent will contact you to confirm the best time to have your service installed.

Digicel+ Help & Support FAQ’s

We are here to help!  Visit our Help Center to learn more.

When will my service be installed?

We are delighted you are joining Digicel+; we want to get you up and running as soon as possible. We will aim to have your service installed in 5-7 working days.

This can of course vary depending on demand and your availability. Once the appointment date has been confirmed, you will then be contacted again 24 hours prior to the scheduled installation. Our representative will reconfirm your availability for the time slot (8AM - 12PM or 12PM - 5PM) in which our technicians will arrive to carry out the work.

Understanding your Digicel+ bill

Please take a look as we take you through each section on the Digicel+ bill.

1. Summary of Account

2. Statement of Account Charges

3. Slip for Check/cash Payments.

1. Billing Address - This is the address the bill is sent to.

2. Account Number – Unique number associated with your account. This number is needed when making payments to your account or when you contact customer care for assistance.

3. Amount Due - Total charges plus any past due amounts owed (if any).

4. Due Date – Full payment must be received on or by this date to avoid late fees of $250+GCT or disconnection.

5. Invoice Number – Helps identify charges and payment periods.

6. Invoice Date – The date the invoice was generated (start of your billing period)

7. Previous Balance - Last billing period’s total amount due.

8. Less Total Payments - Payments made towards last bill (service period).

9. Balance Brought Forward - Amount owing from last bill (service period).

10. Monthly Subscription Charges - Amount required to pay per service period.

11. Total Usage Charges - Any charges not including your monthly subscription.

12. Total Discounts - Total of any discounts applied to account.

13. Tax - G.C.T. & T.C.T.: General Consumption Tax on Data and Calls; and Telephone Call Tax.

14. Total Current Charges - Amount due for this service period inclusive of tax.

15. Total Amount Due - Amount owing for current and past service period.

16. Slip- This section is to be submitted with your check or money order payable to Digicel.

If your bill is higher than expected, this is usually due to one of the following:

• Partial Month Charges (also known as prorated charges) - which can occur if you change your subscription mid-month or if this is your first bill.

• Call Charges - if you make calls outside your monthly allowance these will be charged separately.

• Video on Demand - if you purchase content during the month this will appear on the next bill we generate for you.

• PVR - after an initial free trial period you will be charged for our recording feature on a monthly basis.

For more charge related details, please click here.

Please note: Screenshots are included as a guide - Currency/Figures may differ depending on where you are located.

My Bill is higher than expected

If this is your first bill, it will include some one time only charges. Don’t worry, assuming you don’t make any further changes to your products and services, the subsequent bills will be as per the package you have purchased.

You are billed for package charges a month in advance. However, on your first bill, you will also be charged on a prorated basis for the part of the month you had service before your first bill would have been generated. This is a one-time-only occurrence.

For example, I am in the billing cycle (15^th – 14^th) and my service was activated on the 18^th of March. So, therefore, I would be charged for services from the 18^th of March to the 14^th of April, which is 28 days outside of my bill cycle.

Going forward, your bill will be calculated based on your monthly subscription, plus any other charges not included in the monthly subscription. Any out of bundle charges such as chargeable Video on Demand, out of bundle phone calls, etc can contribute to your bill being higher than expected as these are not part of your monthly subscription charges.

For example, I have requested to have the Movies+ package added to my account, therefore my bill will be my subscription charges PLUS the cost of the package I would have requested (Movies +).

Paying my bill through MyDigicel app

The most convenient way to pay a bill is through the MyDigicel app.

Step 1. Open the MyDigicel App.

Step 2. Select “Bills & Activity,” then select “Make Payment or Add Bill, ”.

Step 3. Select "Make Payment".

Step 4. Enter your account number and the amount you want to pay towards your invoice.

Step 5. Select your payment method and confirm the payment amount.

Step 6. Select "Confirm Payment" to finalize the payment. You will also receive a confirmation email.

Please note: Screenshots are included as a guide - Currency/Figures may differ depending on where you are located.

Download the MyDigicel app today!

Linking Digicel+ account to MyDigicel

Step 1. Open the MyDigicel App.

Step 2. Your phone number will be shown in the space provided. Click “Continue.” You may also log in using the email address on your account.

Step 3. Select “Bills & Activity,”. Select “Make Payment or Add Bill, ”.

Step 4. Select "Add Digicel+ Bill." Enter the Nickname of your choice and your Digicel+ Account number in the spaces provided. For example,102000017920.

Step 5. Choose your preferred method of verifying your account to gain access to the account details and to make payments. In this example, the phone number is preferred.

Step 6. Confirm by selecting "Confirm", that you would like an SMS to be sent to the phone number selected. If the email option was selected, your confirmation is required before the email is sent.

Step 7. Enter the code received via text message (SMS), in the spaces provided. Select "Continue."

Step 8. Congratulations. Your Digicel+ account has been added to MyDigicel.

NB: Screenshots are included as a guide - Currency/Figures may differ depending on where you are located.

Download the My Digicel App today!