If you find your credit running out, here are some checks that you can do to resolve this:  

1.  Activate the best plan to suit your needs.  To see our plans and choose the right one for you, click here, or log on to your MyDigicel app.

2.  Apps like Whatsapp and Facebook are designed to keep you constantly connected to friends and family and are always working whether you actively use them or not.  If you would like to manage the data usage on your phone, you can do so by stopping background apps from using your data.

3.  Not sure how much that call you made or text message cost? You can check out our prepaid rates here.

4.  If you are visiting another country, find easy ways to manage your credit with these roaming tips.

5.  You can easily get the history of all your transactions for the last seven days on the My Digicel App and see exactly how your credit has been used.      

6. You may have subscribed to Digi INFO where you receive daily updates dependent on the service you selected. Text 'EXIT' to 4636 to unsubscribe to this offer.   

Here is how you can check the transactions on your account from the App:

Step 1. Select the MyDigicel app from the app screen. 

Step 2. Click "Log In" to log in automatically.

Step 3.  Select the Bills & Activity button ().

Step 4.  All transaction details will be listed below ‘Transactions and Activity’ and will show all calls, SMS and data used within the last 7 days on the account.

Get detailed instructions here. 

You can activate your bundle using three methods:

1. MDA

2. Web

3. UMM

MDA

You are able to activate the New Prepaid Prime Bundle Plan by accessing MyDigicel app.  

Step 1.  Open MyDigicel and select 'Log in'.

Step 2.  Go to the 'My Plans' section.

Step 3.  Select 'Available Plans' and click on the desired New Prepaid Prime Bundle Plan you would like to activate.

Step 4.  Once you have sufficient credit, you will receive an SMS advising that the plan has been successfully activated.

If you don't have enough credit, you will receive an SMS advising of insufficient funds to activate the plan. You may top up and try again.

Activation (Web)

You are able to activate the New Prepaid Prime Bundle Plan by accessing MyDigicel Web.

Step 1. Open MyDigicel and select 'Log in'.

Step 2.  Go to the 'My Plans' section.

Step 3.  Select 'Available Plans', and click on the desired New Prepaid Prime Bundle Plan you would like to activate.

Step 4.  Once you have sufficient credit, you will receive an SMS advising that the plan has been successfully activated.

If you do not have enough credit, you will receive an SMS advising of insufficient funds to activate the plan. You may top up and try again.

UMM/Short Code

Step 1.  Dial *147# to access the UMM/short code menu.

Step 2.  Enter the desired selection code that will bring them to Prime Bundle Menu.

Step 3.  In the Prepaid Prime Bundle Menu, enter the desired selection code and activate the Prime Bundle plan for the period you prefer.

Step 4.   You will receive a flash USSD message, followed by a text message stating that the plan was successfully activated.

If you don't have enough credit, you will receive an SMS advising of insufficient funds to activate the plan. You may top up and try again.

MyDigicel app is the best place for self-service with your Digicel account. 

Step 1.  Log in to MyDigicel.

Step 2.  On the homepage, you can view your Prime Bundle balances.

You can also check your balance using the shortcode *147#.

At Digicel we want you to get the most from your data plan - here are our top tips to help you stay connected & in control.     

[1] Video and voice calls on WhatsApp & Facebook are data-intensive

Calls made over WhatsApp, Facebook or similar applications use a lot of data, compared to a standard phone call. For more information on data usage & examples of typical consumption rates, click here.     

[2] Close Background Apps        

Applications such as Instagram, Facebook & YouTube use background data.  Click here for instructions on how to disable background data.  It's also a good idea to uninstall any applications you are no longer using; this will also help with storage & battery life.

[3] Remember: Video and Music Streaming Apps Use More Data Than Other Apps

Streaming music & videos on YouTube, Instagram and Facebook consume a lot of data. Typical data usage rates for Music and Video are available here.

Downloading content over Wi-Fi and listening or viewing content offline is one way to minimize data usage with these applications.  Check out D'Music which offers the ability to download and listen even when you're offline!

[4] Turn off notifications for Apps you're not using

Your smartphone uses data for push notifications and updates. You can reduce this data usage by disabling notifications. This option can be changed in the 'Settings' section of your device & guess what? You can choose which Apps you want/don't want notifications for. Click here for steps on how to do this.

[5] Use MyDigicel & set limits to control your data usage  

Use the MyDigicel app to better manage your data. Click here to learn how. You can also set data limits & track usage on your phone in 'settings'. See steps here.

[6] Switch Off Default Settings such as auto-play on Apps and Devices 

Apps like Facebook, WhatsApp & Instagram use data by automatically playing videos that appear in your feed. To use less data, you can turn off the auto-playing option of videos on social media platforms by selecting the App then 'settings' then 'data usage'. Similarly, for email accounts you do not use very often, turn off notifications as your phone uses data to synchronize and notify you of new emails on an ongoing basis unless you change the setting. 

[7] Use Wi-Fi To Download/Update Apps & Large Files 

Updating and downloading Apps increases data usage. You can change how your device handles updates in Settings by selecting "confirm updates" and changing this to "update over WiFi only". 

[8] Turn Off Mobile Data When Sleeping. Use Wi-Fi Whenever Possible

Although you may not be on your phone, there are still data activities such as application updates or incoming notifications. To save on your data, turn off mobile data and connect to Wi-Fi (where possible) when asleep. Remember you can switch back to using mobile data at any time.

[9] Save Data - Turn Off Maps, Navigation & Location-Based Services

Even when Apps are not in use, location services use sources like Wi-Fi and mobile networks to give location information faster and more accurately. To avoid unnecessary data charges, switch off location services in your settings. 

[10] Make sure you have the right plan

Consider upgrading your data plan if you frequently go over your data allowance. View all our plans here.

For more tips, access to our Knowledge Base and to stay in control of your account, why not download MyDigicel?