Terms & Conditions - Postpaid Staycation

THE “ POSTPAID STAYCATION” TERMS AND CONDITIONS

Start Date: Thursday, February 1, 2024

End Date: Sunday, March 31, 2024

The “Postpaid Staycation” Promotion (the “Promotion”) Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for a chance to win a staycation for two (2) at Couples Resorts.  You should read these Terms carefully before participating in the Promotion.

“We” or “us” means Digicel (Jamaica) Limited, a company registered under the laws of Jamaica with registered offices at 14 Ocean Boulevard, Kingston, Jamaica. References to “we”, “our” and “us” in these Terms include our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person participating in this Promotion.

If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.

1. What is the “Postpaid Staycation” Promotion?

This Promotion provides an opportunity for our Postpaid customers to win a three (3)-night and four (4)-day stay in a double occupancy garden view room at Couples Resorts, Jamaica. There will be ten (10) weekly winners during the Promotional Period.

2. What is the Promotional Period?

This Promotion is valid from February 1, 2024, at 12:00 AM EST through to March 31, 2024, at 11:59 PM EST.

3. Who is eligible to enter the Promotion?

In order to be eligible for this Promotion, you must perform one of the following Qualifying Activities during the Promotional Period (“Eligible Customer”):

a. Activate a Prime Postpaid Plan

b. Upgrade a Legacy Postpaid Plan to a Prime Postpaid Plan

c. Upgrade to higher Prime Postpaid Subscription Plan

d. Purchase an add-on for your Postpaid Plan

e. Pay your Postpaid bill in full and on time

f.  Complete any of the following chargeable activities:

• Make a ten (10) minute voice call
• Send five (5) short media messages (sms))

g. Update your (Postpaid) account information (billing address, email address, date of birth, identification type and number)

4. Which customers are excluded from participation in this Promotion?

The following customers are excluded from participating in this Promotion:

1. Prepaid customers;
2. Prepaid and Postpaid Corporate & Business account customers;
3. Customers who have elected not to participate in any Digicel promotions;
4. Employees/families of employees (Spouse and Children) of Digicel, employees and families of employees of affiliated companies associated with this Promotion;
5. Ambassadors of Digicel;
6. Employees who have left Digicel within the three (3) month period preceding the commencement date of the Promotion and during the Promotional Period;
7. Postpaid customers with an overdue amount;
8. Inactive Postpaid customers;
9. Directors of Digicel during the Promotional Period; and
10. Customers who have ported their number to another telecommunications network during the Promotional Period.

5. What are the eligible plans (“Eligible Plans”) that will grant customers entry into this Promotion?

Activation of the below Eligible Plans will grant customers entry into the Promotion.

6. What are the eligible Postpaid add-ons that will grant customers entry into this Promotion?

Activation of the below add-ons will grant customers entry into this Promotion.

7. How will entries be awarded?

Entries will be awarded as follows:

8. Will the customer be notified when he/she gets an entry into the Promotion?

Yes, customers will receive the following text message once they perform a Qualifying Activity:

“Congrats! You have entered this week's draw for the DIGICEL STAYCATION PROMOTION! Answer the call from 876-619-5000 to win.”  

9. Will the customer be notified when to enter the Promotion?

Public awareness for this Promotion will be in the form of programmatic advertising, promotional flyer, scanning of the QR code on the promotional flyer, social media posting at the following handles: @digiceljamaica on Instagram and X (formerly Twitter) and Digicel Jamaica on Facebook, and direct SMS messages to the customers during the Promotional Period. The promotional details will also be uploaded to our website at https://www.digicelgroup.com/jm/en.

The radio script is as follows:

“Pack your bags and get your swimsuits ready for an all-inclusive getaway with your bae!

Go Postpaid to win in the Digicel Staycation Giveaway!

 You could be one of TEN lucky Digicel Postpaid customers to win a luxury 4-day stay for 2 at Couples Resort.

 Share your vacation experience with lots of talk, text, and data on your Postpaid plan!

To enter, switch to a Postpaid prime plan or higher at your nearest Digicel store today!

Existing customers, pay your postpaid bill on time and in full or activate any postpaid add-on.

 Digicel, Better Connected.

Authorised under Section 58(3) of the Betting, Gaming & Lotteries Act.

Promotion period: February 1 - March 31, 2024. Visit https://www.digicelgroup.com/jm/en  for terms and conditions.”

The following SMS will be sent to customers:

POSTPAID EXCLUSIVE! WIN a Couples Resorts vacay in the DIGICEL STAYCATION PROMO! Text 801 to 137 for ways to enter & WIN. Dial *147*20# to opt-out of promo text.

Please see the promotional flyer below:

10. Who can customers contact if they have queries or complaints about the Promotion?

For assistance with queries or complaints in respect of this Promotion, customers may contact Digicel’s customer care at Customercare@digicelgroup.com or by dialing 100.

11. Is there a limit to the number of times a customer can enter the Promotion?

No, customers may enter the Promotion multiple times during the Promotional Period. Each Qualifying Activity performed grants an additional entry. Also, your entries will roll over into each qualifying week.

12. How many times can a customer enter and win?

Customers may only win once during the Promotional Period. Therefore, once a customer wins a prize, he or she will be not eligible to win a prize in any subsequent weeks.

13. What is the qualifying period and draw dates for the Promotion?

The qualifying period and the draw dates are as follows:

Customers will have up until 11:59 PM EST on the day preceding draw date in order to qualify. All draws will be conducted at Digicel’s Headquarters, 14 Ocean Boulevard, Kingston at 11:00 AM EST on the respective draw dates.

14. What are the prizes to be won for the Promotion?

Customers will win an all-inclusive three (3) night four (4) day stay at Couples Resorts in a double occupancy garden view room valued at One Thousand One Hundred and Thirty-Seven Dollars denominated in United States currency (US$1,137.00).  The customer will be able to select, at their own discretion, the location at San Souchi or Tower Isle.

The total value of the promotional prize pool is Eleven Thousand One Hundred and Thirty-Seven Dollars denominated in United States currency (US$11,137.00).

15. How will the winners be selected?

Winners will be randomly selected from an electronic pool of Eligible Customers via Digicel’s Raffle Manager Platform. On the draw dates, a total of fifty (50) numbers will be pulled. The numbers will be arranged in a top-bottom sequential order and the Digicel representative will attempt to make contact until a winner has been identified.

16. How will winners be notified?

Three (3) calls will be made to the numbers selected by Digicel’s Raffle Manager Platform in a top-bottom sequential order between 12: 00 PM EST and 2:00 PM EST on the draw dates. If there is no response to a number, the next number in-line will be contacted until a winner is successfully identified.  All calls to customers will be made from 876-619-5000; this number is the only number that is authorized for the making of calls to winners for this Promotion. During the telephone contact of the selected winners, full details of the winning prize will be communicated along with the process for redeeming their prize.

17. What will winners need in order to claim their prize?

In order to claim their prize, the winner will need to provide the below information to the email address provided by the Digicel representative who contacted them from 876-619-5000 within forty-eight (48) hours of initial contact by Digicel:

• Full Name
• Valid Government-issued photo identification (Driver’s Licence, Passport, Voter’s ID)
• Winning phone number (the number must be registered to the intended winner). If the number is unregistered the customer may proceed to register same within the timeframe specified above.

Special Needs Winners

If a selected winner has special needs and is unable to collect their prize and/or submit the relevant documents, that winner will be allowed to have a representative act on their behalf.  Such representative must provide written consent from the winner selected, witnessed by a Justice of the Peace and valid Government-issued photo identification for both the winner and their representative to claim the prize.

Forfeiture of Prizes

If a winner is unable to provide the above information and documents within the timeframe stipulated above, the prize will be forfeited. If a prize is forfeited, Digicel reserves the right to select another winner in accordance with the mechanism specified herein, subject to consultation and approval from the Betting, Gaming and Lotteries Commission. 

Additional Considerations for Prize Redemption  

1. A document outlining the details of how to retrieve the prize will be available for collection at Digicel’s Headquarters at 14 Ocean Boulevard, Kingston within fourteen (14) days of the winner providing the information above. The winner may attend in person or send an authorized person to collect on their behalf. Such representative must provide written consent from the winner selected, witnessed by a Justice of the Peace, and valid Government-issued photo identification for both the winner and their representative. If the winner (or his/her authorized representative) fails to collect their prize within the previously mentioned timeframe, it will be forfeited.
2. Winners are required to sign a Redemption Form confirming receipt of their prize.
3. Prizes may not be transferred or exchanged unless otherwise approved by the Betting, Gaming, and Lotteries Commission.
4. Prizes are not exchangeable for cash.
5. Save in the event of its gross negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors, and sponsors, or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any reward.

Additional Terms and Conditions

1. This Promotion is offered for your personal use and not for commercial use.
2. These Terms and conditions incorporate the Couples Resorts terms and conditions, inclusive of any black-out dates.
3. You are solely responsible for all associated fees and costs incurred by you for claiming and collection of the prize.
4. We reserve the right to disqualify you or terminate (upon consultation and approval of the Betting, Gaming and Lotteries Commission) this offer if, in our opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.
5. The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.
6. If a prize is unavailable, we may, at our discretion, substitute the prize with an alternative prize of equal value and/or specification with the approval of the Betting, Gaming, and Lotteries Commission.
7. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion upon consultation and approval of the Betting, Gaming, and Lotteries Commission. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the MyDigicel App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
8. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and country and/or disclosing it to third parties in accordance with applicable law) and any other purposes to which you have consented. To see our privacy policies visit: https://www.digicelgroup.com/en/privacy-notice.html and https://www.digicelgroup.com/jm/en/digicel-plus/legal/privacy-notice.html . If you refuse to do so, you forfeit your right to claim the prize if you are selected as the winner.
9. Winners agree to take part in any promotional, marketing, or publicity activities or events reasonably requested by Digicel, failing which the prize may be forfeited. By participating in the Promotion, you consent to the use of your name, likeness, image, or photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the world in perpetuity. If you refuse to do so, you forfeit your right to claim the prize if you are selected as the winner.
10. In addition to these Terms and Conditions, you remain bound by our MyDigicel App (“the App”) Terms and Mobile Terms and Conditions of Use.
11. For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.
12. This Promotion is authorized under section 58 (3) of the Betting, Gaming & Lotteries Act.